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ITS Jamf ServiceNow Integration

The cost-benefit analysis of the ITS Jamf ServiceNow Integration

The cost to develop your own integration could be 15x times the cost of our integration!

ServiceNow Integration StoreJamf Integration DemoDocumentation

The cost of developing your own integration.

An average enterprise integration can take a minimum of 3 weeks of professional services at an average rate of $8,000-$10,000 per week, but it would take significantly longer than that to develop the full feature set in the ITS Jamf Integration. On top of that, additional testing and maintenance needs to be done periodically to ensure compatibility with ServiceNow updates etc.

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CMDB Hardware
$10K - $40K
2-4 weeks of dev for basic CMDB Hardware ETL (minimum).

Software Delivery
$10K - $40K
2-4 weeks of dev for software delivery.

SAMP Inventory
$10K - $40K
2-4 weeks of dev to build SAMP Software Inventory Policy & Script extension capable of collecting SAMP software inventory data from Jamf.

Annual Testing
$10K - $20K
1-2 weeks annual testing to prep for new versions of ServiceNow.

Cool features of our integration.

Accommodates SAMP SW Metering & Reclamation
Saving 20% on Mac software spend by automating the removal of underutilized software licenses, eliminating waste safely and remotely.

Scheduled CMDB Data Import modeled after SCCM integration
Near parity between Windows and Mac hardware inventory. Accurate data can better enable ITSM and ITAM professionals when centralized in ServiceNow, minimizing access needed to Jamf or requests to Jamf admin for Mac data. Integration can be scheduled to run daily.

SAMP Software Inventory

Our integration deploys an extension to Jamf allowing Software Inventory to the level of detail and required to use SAMP. The Jamf Pro’s out of box API won’t include Software Publisher names for any titles. For example, it wouldn’t know that Adobe as the publisher of Photoshop. Our Software Inventory Policy is able to determine software publisher for most titles.

Automated software delivery
Our Integration facilitates automated fulfillment of Jamf Software Catalog Requests, potentially saving IT hours of manual work and lost efficiency due to context switching each week

Surface Jamf Duplicates
Duplicates happen in Jamf due to certain kinds of maintenance and IT processes. These can incur additional licensing costs from Jamf, our integration is able to report on them and even gives links out to the possible duplicates for review and removal.

Ongoing Updates
We are regularly improving the integration, adding features, and ensuring compatibility for ServiceNow updates

Jamf Extension Attributes
Any custom Jamf Extension Attributes are imported and associated to each CI in the CMDB, allowing for Jamf reporting access to ServiceNow IT users without granting them individual access to Jamf

Custom UI / UX
Modern UI reduces the possibility of configuration errors by programmatically validating configuration settings along the way. Saves users time and money by putting all the pieces in one place.

Store Certification Best Practices
Our integration is a recommended app in the ServiceNow Store. It has to adhere to a strict set of coding standards, including requirements around security and performance. We also have a 5-star rating in the store with positive reviews from several publicly traded customers and adoption in some of the top Fortune 500 companies

Compatible with both On-Prem Jamf and Jamf Cloud out-of-box
Our modern UI makes it extremely simple to connect to Jamf Pro whether hosted in the cloud or on-prem.
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