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IT Operations Management with ServiceNow®.

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Take your organization to the next level by enhancing your IT team with ServiceNow's ITOM.

We are experts in implementing a successful ServiceNow IT Operations Management (ITOM) solution into your company's environment.

What is ITOM?

IT Operations Management (ITOM) is a set of tools and processes that create a consolidated data cornerstone for understanding and improving your business. ITS is here to help with your ITOM needs! With the ITOM modules you can create and then effectively manage your Configuration Management Database (CMDB). With your CMDB under control. Your IT team will be set up for success!

"What is the value of implementing a successful ITOM program?"

It all starts with a programmatic approach. We enable our clients to create systems to be consistently successful in leveraging their own data to create excellent outcomes in supporting their current environment and planning for a better future environment. A successful ITOM program with keep your data in check and set your team up with a more productive and strong workforce.   

Here’s how ServiceNow's ITOM with ITS can help:
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Reduction of Incident MTTR

The most public measurable improvement for a successful ITOM program is a distinct reduction in Incident Mean Time to Resolution (MTTR) which means your services experience less downtime, helping to drive better satisfaction with your customers, be it internal or external. That's a hard-fought win!
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Successfully Manage Your CMDB

A successful ITOM program will allow you to proactively manage your CMDB. With your CMDB in good shape, you'll know what devices, applications, and software you have, how your services are behaving, what the state each of those items is in, and create options including using machine learning and AIOps, to automate management of a wide variety of behaviors to speed up your Service delivery by consolidating disparate data sources on one platform.

Why companies trust ITS with their ITOM implementation. 

We are specialists who have lived in your shoes. We've done the dirty work before and gained the scars to prove it.

We are experts in helping our clients establish and improve their CMDB via the ITOM modules, and then utilizing the ServiceNow platform to turn their needs into a reality to improve their business outcomes.

Don’t worry. We can help.

Who is ITOM right for?

Any organization that has physical devices, cloud-based resources, software, and applications that provide services to other parts of their business or customers and wants a single platform that can unify a wide variety of datasets to present an accurate and complete understanding of their environment and create ways to improve their service delivery.

What needs to be in place for a successful ITOM experience?

Engagement and a willingness to learn by all the IT Infrastructure and application teams an organization allows for a comprehensive CMDB to be built out and an organizational structure established to maintain the data and relationships going forward.  Many teams have been burned before and start in a defensive posture around sharing the data for their devices and applications, which can delay a full adoption of the tools, and the ability to leverage that to improve service delivery.
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Hello. We're ITS.

We’re a team of actual practitioners — and many of us have walked in your shoes.

Because of our industry experience and deep expertise, ServiceNow consistently recommends our team to help meet their clients' ITOM needs.

ServiceNow has trusted us to help their clients achieve:

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Successful Implementations
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Accomplished Goals
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Increased ROI
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Decreased Costs
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Reduced Risk
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ITOM
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The ITOM team at ITS has substantial practical experience in multiple areas of Operation Management as practitioners and as implementers. We understand how it works and how it can work better. Let us help you set your ITOM practice up to win.

 

Give your IT professionals the tools they need to be successful.

ITOM with ServiceNow

Take your organization to the next level by enhancing your IT team with ServiceNow's ITOM.

We are experts in implementing a successful ServiceNow IT Operations Management (ITOM) solution into your company's environment.

Schedule a quick call, and we’ll show you how it works.

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Conquer your end-to-end delivery with ServiceNow's ITOM

We enable our clients to create systems to be consistently successful in leveraging their own data to create excellent outcomes in supporting their current environment and planning for a better future.

Click the button below to read about how ITS has helped many businesses like yours!

Success Stories

Enhancing your ITOM with  ServiceNow starts here.

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Let us help you maximize your ServiceNow value with clarity and confidence.

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Hi, I’m Shaun,

With decades of experience and specialized expertise in ITOM, our team at ITS Partners is ready to help you step into the future with confidence.

Schedule a call today, and we’ll walk you through how we’re helping other businesses like yours take their ITOM to the next level with ServiceNow.



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